Terms And Conditions

Terms And Conditions:

1. The customer shall pay the car rental fare as per the applicable rates and payment schedules mentioned on the website/Mobile App of DEHRADUN CABS at the time of booking. The customer shall also pay parking charges, toll charges, state tax and any other fee or levy presently payable or imposed hereinafter under applicable law/s for availing the car rental services.

2. DEHRADUN CABS shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of car rental service offered by DEHRADUN CABS or due to the failure of DEHRADUN CABS to provide services to the Customer for any reason whatsoever including but not limited to the Customer’s non-compliance with the services’ recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of DEHRADUN CABS or any person or any organization involved in the above mentioned systems.

3. Upon the demand of DEHRADUN CABS, the Customer shall indemnify DEHRADUN CABS from/ and against/ and in respect of any/ or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which DEHRADUN CABS may incur or sustain directly or indirectly from/ or by any reason of/ or in relation to the use or purposed use of the Services provided by DEHRADUN CABS.

4. DEHRADUN CABS is hereby authorized to use the location-based information provided by any of the telecommunication companies regarding the use of the mobile phone by the Customer for making a taxi booking. However, the location-based information will be used only to facilitate and improve the probability of locating a taxi for the Customer

5. DEHRADUN CABS shall be entitled to disclose the particulars of the Customer/s in possession of DEHRADUN CABS to all companies controlled by DEHRADUN CABS or any of its authorized chauffeurs or any government body as required by the law.

6. DEHRADUN CABS shall not refund amount in his bank account in case of cancellation or booking not done from our end then the company will refund his amount on wallet.

7. DEHRADUN CABS encourages all its customers to take full responsibility of their luggage/belongings. In case of any loss, from the taxi during the journey, DEHRADUN CABS shall endeavor to locate the lost luggage/belongings on a “best-effort” basis but DEHRADUN CABS shall not be held responsible for such loss or damage

8. If the Customer leaves any luggage/belongings/goods in the taxi or has any complaint in respect of the services or the use of the taxi, the Customer shall make a complaint in writing to DEHRADUN CABS within 24 hours from such usage

9. In case of any dispute arising between the Customer and DEHRADUN CABS, the dispute shall be referred to an Arbitrator, appointed by DEHRADUN CABS in its sole discretion. The Arbitrator so appointed by DEHRADUN CABS shall act in conformity with the Arbitration and Conciliation Act, 1996. The award so passed by the Arbitrator shall be binding upon the Customer as well as DEHRADUN CABS. The courts of Dehradun, Uttarakhand shall have the sole and exclusive jurisdiction in respect of any matters which may be instituted before any court of law, arising from the use of the services offered by DEHRADUN CABS.

10. DEHRADUN CABS shall be entitled to add, vary or amend any or all of these terms and conditions at any time at its sole discretion and the Customer shall be bound by such addition, variation or amendment incorporated/made in these terms and conditions with effect from the date set forth by DEHRADUN CABS. The terms and conditions shall be available on DEHRADUN CABS’s website namely www.gtscab.com either mobile app

11. DEHRADUN CABS shall be entitled to record all the calls made to the call center of DEHRADUN CABS for quality and training purposes.

12. Vehicles registered with DEHRADUN CABS may be continuously tracked by DEHRADUN CABS using GPS/Mobile APP for security reasons or for reasons deemed fit and proper by DEHRADUN CABS.

13. By logging on the Account Access service on DEHRADUN CABS’s websites/Mobile App, the User/customer hereby authorizes DEHRADUN CABS and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving the requested information. While registering, the User will choose a password and the user is responsible for maintaining the confidentiality of the password and the account. The User is fully responsible for all the activities that may take place whilst using their password or account. It is the duty of the User to notify DEHRADUN CABS immediately in writing or mail of any unauthorized use of their password or account or any other breach of security. DEHRADUN CABS will not be liable for any loss that may be incurred by the User as a result of unauthorized use of a customer’s password or account, either with or without his/her knowledge. The User shall not use anyone else’s password at any time.

14. The User shall request DEHRADUN CABS for any refund/s against the unutilized or ‘no show’ cab booking for any reasons within 24 hours from the hour of departure. Any applicable refunds would accordingly be processed as per the defined policies of DEHRADUN CABS, it may take up to one week to get a refund as per the bank norms/Process. No refund would be payable for any requests made after the expiry of 24 hours as mentioned above and all unclaimed amounts for such unutilized or ‘no show’ booking shall be deemed to have been forfeited.

15. DEHRADUN CABS may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; DEHRADUN CABS may also contact the User by voice call, SMS or email in case the User couldn’t or hasn’t concluded the booking, for any reason what so ever or to know the preference of the User for concluding the booking and also to help the User for the booking. The User hereby unconditionally consents that such communications via SMS and/ or voice call by DEHRADUN CABS

16. The User warrants that the User shall abide by all such additional procedures and guidelines, as modified from time to time, with respect to the use of DEHRADUN CABS’s services. The User further warrants that the User shall comply with all the applicable laws and regulations regarding the services provided by DEHRADUN CABS.

17. Unless explicitly provided by DEHRADUN CABS, any specific service or deliverable, obtaining sufficient insurance coverage shall be the obligation/option of the User and DEHRADUN CABS shall not accept any claim/s arising out of such contingencies.

18. Insurance cover, if any provided as a part of the service/ product by DEHRADUN CABS shall be based on the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claim/s or dispute/s which may arise out of such insurance cover. DEHRADUN CABS shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.